The Holy Trinity of Service, or is it?

Sometimes it's known as the Iron Triangle. Which to me sounds like a cross between a Tory Prime Minister and a Caribbean vacation.

When you're deciding how to run your business you, supposedly, have to decide which two of these three goals you're going to focus on as "your product". 

Will you be Cheap and Fast? This is great because it gives you high turnover which is pretty important to running a successful business. But quality will suffer and, depending on your field, that could hurt you in the long run.

Will you be Fast and Great? This is close to nirvana, but also very hard to maintain. It requires hard grind, a toll on your employees if you have them, and likely sleepless nights. To do this you have to charge your clients more to justify the effort and/or put on more staff (or end up in an asylum).

How about Great and Cheap? Well, ok. This is probably only your side-hustle, right? I mean, you don't actually earn a living from this do you? No, didn't think so. Clients can expect great work, but you know, when it's finished and stuff. 

Which brings me to a more nuanced look at this. For me, rather than speed, I value reliability. What this means is I do what I say I'll do and deliver it when I say I will.

Or, to put it another way: I deliver on my promises.

So, instead of breakneck speed, I use schedules and calendars and make damned sure I'm not making spurious promises to clients. 

Maybe I'm cynical, but to me, that is a kickass proposition: I would hire a service that offered reliability as a central goal. Perhaps because it seems so rare these days, it is such a pleasure when someone delivers on their promise. 

What it means is that I can focus on Quality, without having to make my prices "premium", because I am not chasing my tail constantly. (I am busy though, don't get me wrong!)

In the end, services with a creative bent, like writing and editing, simply cannot compromise on quality: the quality of our work is our brand. It's our calling card. Do bad work and people simply wont be interested. So really we only have price and speed to work with. Instead, I focus on reliability, which allows me to be realistic with price.

How does this, for instance, translate to my business? 

I'm not cheap; I'm not the most expensive, either. I do high quality work, that people recommend, which is great! I do work quite fast, but I won't rush it if that compromises quality - I will consider each job on its merits, estimate the time it will take, and tell you. Then I'll stick to that timeline to the utmost of my ability (barring major illness, I never miss deadlines). Together this makes for an upper-middle road that I think clients can actually believe in. No unicorns here.

How do you manage this wobbly triangle?